{"id":1843,"date":"2026-10-09T13:30:49","date_gmt":"2026-10-09T13:30:49","guid":{"rendered":"https:\/\/ambermedical.tech\/?page_id=1843"},"modified":"2026-10-09T13:30:51","modified_gmt":"2026-10-09T13:30:51","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/ambermedical.tech\/es\/shipping-return-policy\/","title":{"rendered":"Shipping &amp; Return Policy"},"content":{"rendered":"<pre class=\"wp-block-code\"><code>Last updated: October 2026\n\nAt Amber Medical (Foshan Kailun Technology Co., Ltd.), we are committed to delivering precision dental equipment and clinical consumables to dental practices, clinics, and medical distributors worldwide. Please review our comprehensive shipping and return terms below.\n\n1. International Shipping &amp; Delivery Terms\n\n1.1 Trade Terms (Incoterms)\nWe support flexible international commercial terms tailored to your procurement needs, including FOB (Guangzhou \/ Shenzhen \/ Foshan), CIF, CFR, EXW, and DDP (Delivered Duty Paid for selected countries).\n\n1.2 Shipping Methods\n\u2022 Express Air Courier (DHL \/ FedEx \/ UPS \/ TNT): Recommended for urgent spare parts, dental handpieces, and sample packages. Typical transit time: 3\u20137 business days worldwide.\n\u2022 Air Freight: Suitable for medium-weight equipment orders requiring fast transit. Typical transit time: 5\u201310 business days.\n\u2022 Sea Freight (FCL \/ LCL): Recommended for bulky items (dental chairs, cabinets, compressors) and consolidated container orders. Typical transit time: 20\u201340 days depending on destination port.\n\n1.3 Order Processing &amp; Lead Times\n\u2022 Standard stock items and clinical consumables are processed and dispatched within 3\u20135 business days following payment confirmation.\n\u2022 Customized OEM orders (custom logo laser marking, bespoke packaging, or tailored technical specifications) require 10\u201320 business days depending on production volume.\n\u2022 Full tracking details and carrier documentation (Bill of Lading, Air Waybill) are provided immediately upon dispatch.\n\n1.4 Customs, Duties &amp; Import Compliance\nUnless a DDP agreement is explicitly confirmed, buyers are responsible for local import duties, VAT, and customs clearance formalities in their destination countries. We provide full export documentation (Commercial Invoice, Packing List, Certificate of Origin, and CE \/ ISO technical certificates) to ensure seamless customs clearance.\n\n2. Quality Assurance &amp; Pre-Shipment Inspection\n\nTo minimize transit disputes, every Amber Medical product undergoes rigorous internal multi-stage quality verification:\n\u2022 100% rotational balance and torque testing for high-speed &amp; low-speed handpieces.\n\u2022 Functional burn-in and calibration checks for electric micro motors and apex locators.\n\u2022 Shockproof, multi-layered protective packaging engineered for overseas freight.\n\n3. Warranty &amp; Defective Item Replacement\n\n3.1 Warranty Period\n\u2022 Dental Handpieces (Turbines &amp; Low-Speed Kits): 12-month standard warranty (bearings and consumable wear-and-tear parts covered under a 6-month limited warranty).\n\u2022 Electric Micro Motors, Endo Motors &amp; Apex Locators: 12-month comprehensive warranty.\n\u2022 Dental Clinic Furniture &amp; Units: 12-month structural warranty.\n\n3.2 Claim Process for Damaged or Defective Items\n\u2022 Inspect your shipment upon delivery. If any carton arrives visibly damaged or items are compromised during transit, please notify the carrier immediately and contact our team within 7 calendar days of receipt.\n\u2022 Please provide clear photos\/videos demonstrating the issue along with the order number and product serial numbers.\n\u2022 Upon technical assessment, Amber Medical will provide free replacement parts, express replacements, or credit notes toward your next order.\n\n4. Returns &amp; Cancellations\n\n\u2022 As a B2B manufacturer and wholesale exporter, custom OEM products, custom-labeled handpieces, and sterile consumables cannot be returned unless verified as a manufacturing defect.\n\u2022 Standard, non-customized stock items may be returned within 14 days of receipt subject to prior written approval. Items must be unused, in original clinical packaging, and accompanied by all accessories. Return freight costs are the responsibility of the buyer unless the return is due to our shipping error.\n\n5. Contact Our Support Team\n\nFor any logistics inquiries, tracking updates, or warranty claims, please contact our international trade department:\n\nAmber Medical (Foshan Kailun Technology Co., Ltd.)\nEmail: sales@ambermedical.cn\nWebsite: https:\/\/ambermedical.tech\nAddress: Luocun, Nanhai District, Foshan, Guangdong, China<\/code><\/pre>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1843","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/pages\/1843","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/comments?post=1843"}],"version-history":[{"count":1,"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/pages\/1843\/revisions"}],"predecessor-version":[{"id":1844,"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/pages\/1843\/revisions\/1844"}],"wp:attachment":[{"href":"https:\/\/ambermedical.tech\/es\/wp-json\/wp\/v2\/media?parent=1843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}